The digital revolution in society had its
starting point with the emergence of the personal computer in the early 1980s. The
second step that impacted society was the commercial exploitation of the
Internet and the creation of the World Wide Web by Tim Berners-Lee. Jumping a
couple of decades to the present days, we are now witnessing the rapid success of
Robotics thanks to the current stage of Artificial Intelligence (AI).
Several companies are trying to automate human
tasks using robots, defending fewer mistakes in repetitive tasks. The
detractors support that fewer jobs will be available. Regardless of the opinion of
the defenders and detractors, we are witnessing in our daily life social collaboration
with robots.
Currently, there is a debate about the impacts
that robotics is making to society. The labor market is one side that is
completely changing. In terms of social robots, there is a novelty coming from two
companies in Sweden – Furhat Robotics and Tengai AB.
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| Figure 1: Furhat Robot |
A new company called Furhat Robotics has been developing
social robots that can be used as the first frontline for any interaction process
with humans. The robots are composed of a face mask, where inner light projects
all the facial movements. The combination of the light beam and the mask cover creates
the illusion that the face, lips, and eyes are moving.
The hardware plus the software creates a social robot that can be used in several social interactions. The robots have
been used as a concierge in the airport [1]; as a teaching assistant to engage
students [2]; as a pre-screening medical robot to detect signs of the world’s
common diseases [3]; and as a recruiter to remove
bias from the hiring process [4].
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| Figure 2: Tengai is the word's first unbiased social interview robot. Here with Elin Öberg Mårtenzon, Chief Executive Officer at Tengai and Chief Innovation Officer at TNG. |
Tengai AB is a company that offers unbiased
recruitment using robots called Tengai Unbiased. With Tengai robots, the
recruitment process can be transparent, data-driven, and anonymous. All the
applicants will follow the same interview procedures, making it data-driven.
Elin Oberg Martenzon is the forefront of Tengai
AB and assured that soft skills and personality traits could also be screened
by adjusting the interview process according to different role descriptions.
The recruiter can easily prepare Tengai robots
for the interview using Tengai software to manage and overview the process. The
interview is fully automated and has an integration with a self-service booking
for the candidate.
Besides their national customers, Tengai also aims
international customers, and they will launch an English-speaking robot at the
beginning of 2020. “The interest of this product has been massive, and it is
now possible to sign up on the waiting list to get your Tengai as some of the
first companies in the world.” – says, Elin.
In the early stages, these, robots are helping
hiring managers in doing the first interview process, but, with the current
stage of AI, these robots, most likely, will be able to perform the most of the
hiring process.
We see Tengai AB at the forefront of the future
recruitment process, and one potential customer segment will be the
international staffing and recruitment industry. So robots are here to help.
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